Licensed, insured technicians for every major household appliance. Same-day and next-day service for refrigerators, ovens, washers, dryers, dishwashers, cooktops, wine coolers and more — backed by a 1-year parts / 3-year labor warranty.
Family Touch Repairs & Diagnostics is a full-service appliance repair company covering Westchester County NY, Fairfield County CT, Rockland County NY and the five boroughs of New York City. Most jobs are diagnosed and fixed in a single on-site visit.
Same-day and next-day diagnostics and repair for every major household appliance — refrigerators, ovens, ranges, cooktops, washers, dryers, dishwashers, microwaves, wine coolers, ice makers and more. All makes and models, from budget to luxury.
Annual preventative maintenance plans for homeowners and property managers. Regular inspections keep appliances running efficiently, catch failures before they escalate, and extend service life by years.
Click any appliance category for service details and common failure modes. Every category includes same-day booking when slots are available.
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We carry OEM parts for every major brand and specialize in high-end and built-in models. See the full brand directory for heritage, common issues and brand-specific booking.
Our technicians are manufacturer-trained on Samsung, LG, Sub-Zero, Viking, Wolf, Bosch and every other major brand. No guesswork, no parts-replacement lottery.
Every quote is given in person at your home. A factory-trained technician opens the unit, diagnoses the exact failure, and writes a flat quote you review on the spot before any work begins.
Most service requests filed before 11 AM are completed the same day. We dispatch from Westchester, Fairfield and NYC depots to minimize drive time.
Every repair is backed by a 1-year parts / 3-year labor warranty. If the same failure recurs within three years, our labor is covered at no charge, and defective parts are replaced free within the first year.
Our vans carry hundreds of common OEM components so most repairs finish in one visit without a parts wait.
Fully licensed in NY and CT, insured up to $2M in liability, and background-checked for residential work inside your home.
We cover 93+ cities across three counties and New York City. Every city has its own dedicated page with local response times and technician assignments.
41 cities and hamlets including:
24 cities and towns including:
28 cities and hamlets including:
Every quote is given in person at your home — never over the phone. A factory-trained technician arrives, opens the appliance, diagnoses the failure, and writes a flat quote you can review on the spot. You decide whether to move forward, and the price you see is the price you pay.
Yes. Requests submitted before 11 AM are scheduled the same day whenever a technician is available in your city. Otherwise we book the next available morning or afternoon slot, usually within 24 hours. Use the instant booking form for the fastest dispatch.
We service 14+ major brands including Samsung, LG, Whirlpool, GE, Maytag, Kenmore, KitchenAid, Bosch, Frigidaire, Electrolux, Sub-Zero, Viking, Thermador and Wolf. We also repair Fisher & Paykel, Miele, Dacor and other less common brands — see the full brand directory.
Every technician is licensed, background-checked, bonded and insured with $2M in general liability coverage. We carry commercial vehicle insurance and workers’ compensation for every job performed inside a customer’s home.
Yes. Every repair is backed by our 1-year parts warranty and 3-year labor warranty. If the same failure recurs within three years, we return at no charge for labor; defective parts are replaced free within the first year.
A good rule is the 50% rule: if the repair costs less than half of a comparable replacement, repairing is the better economic choice. We give an honest assessment during diagnostics and will tell you directly if the appliance isn’t worth fixing. Every quote is written in person at your home before any work begins.
Yes. We specialize in Sub-Zero refrigerators, Wolf ranges, Thermador cooktops, Viking ovens, Miele dishwashers and other luxury built-ins. Our technicians carry the specialized tools and diagnostic equipment required for these systems.
We serve all of Westchester County (41 cities), Fairfield County Connecticut (24 cities), Rockland County New York (28 cities), and most of New York City. Our nearest depot dispatches the technician closest to your address to minimize drive time and same-day availability.
Yes, an adult (18+) must be home during the technician visit to grant access and approve the repair scope. Most repairs are completed in 45 to 90 minutes.
Check your original purchase receipt and the appliance’s serial number. Most manufacturers offer a 1-year parts-and-labor warranty from the date of purchase, with extended parts warranties on sealed systems (5 to 10 years). If your unit is still under warranty, we can often perform warranty-authorized repairs — contact us with your model and serial number to check.
Book your appliance repair in under 90 seconds. Most customers are back to cooking, washing, or cooling the same or next day.
Annual maintenance tune-ups, priority same-day dispatch, and reduced labor rates for plan members. Lower lifetime repair costs and longer appliance life.