Contact Family Touch Repairs & Diagnostics

Contact Family Touch Repairs & Diagnostics

Same-day appliance repair across Westchester County NY, Fairfield County CT, and Rockland County NY. Real humans answer the phone.

Phone

(914) 552-9700

Call or text — fastest way to book. We answer 7 days a week.

Online booking

Book online

Tell us what’s broken and your preferred time. We’ll confirm within an hour.

Email

admin@familytouchrepairs.com

Best for warranty questions, invoices, and non-urgent inquiries.

Hours

Phone & booking24/7
On-site service8 AM – 7 PM, 7 days a week
Same-day eligibilityCall before 11 AM (most areas)

Service area

We service 93 cities across three counties:

  • Westchester County, NY — Yonkers, White Plains, New Rochelle, Mount Vernon, Mamaroneck, Bronxville, Scarsdale, Rye, Larchmont, Tarrytown, and 31 others.
  • Fairfield County, CT — Stamford, Bridgeport, Norwalk, Danbury, Greenwich, Westport, Fairfield, Trumbull, Shelton, and 15 others.
  • Rockland County, NY — Nyack, New City, Nanuet, Suffern, Pearl River, Spring Valley, Stony Point, Haverstraw, and 20 others.

Not sure if we cover your town? See the full city list or call us — we cover most of the lower Hudson Valley and Connecticut Gold Coast.

Follow us

  • Instagram — repair tips and behind-the-scenes
  • YouTube — DIY troubleshooting videos
  • TikTok — quick fixes you can try yourself
Need an appliance fixed today?
Call (914) 552-9700 — most calls before 11 AM are out the same day.

What to expect when you reach out

Whether you call, text, book online, or email — here’s the standard response window:

<1 hrOnline booking confirmation
Same hourPhone callback during business hours
Same dayEmail reply on weekdays
7 daysA week we accept booking requests

What to expect on a service call

Every service visit follows the same flow:

  1. Booking confirmation. Same-business-hour confirmation with arrival window and technician name.
  2. 30-minute heads-up. Your technician texts before arrival so you can plan.
  3. Diagnostic. Symptom confirmation, error-code retrieval, electrical test — we identify the failed component.
  4. Written quote. Before any repair begins, we provide a written quote covering parts, labor, and related work.
  5. Repair & test. If you approve, the repair is completed and the appliance fully tested before we leave.
  6. Invoice & warranty. Written invoice with our 1-year parts / 3-year labor warranty terms.

Payment methods we accept

Payment is collected after the repair is completed and tested.

  • Cash
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Zelle
  • Venmo
  • ACH (property managers)
  • Net-30 invoicing (approved accounts)

Property managers, building owners & co-op / condo boards

We work with property-management companies, condo and co-op boards, multi-family building owners, and short-term rental managers across Westchester, Fairfield, and Rockland counties. We can:

  • Provide a W-9 and Certificate of Insurance (COI) for any building requirement on request
  • Bill the responsible party (owner, manager, or tenant) directly
  • Set up Net-30 invoicing for approved accounts
  • Coordinate access through doormen, supers, or lockboxes
  • Provide written work orders and detailed photos for unit-by-unit billing

Email admin@familytouchrepairs.com with your accounts-payable contact to set up an account.

Languages we serve

Our team handles service calls and customer communication in English and Spanish. For other languages, we work with your preferred translation app or a family member on speaker — tell us at booking and we’ll plan accordingly.

How to prepare for your booking call

To get you on the schedule fastest, have these ready when you reach out:

  • Your full address — so we can confirm we cover your town and pre-route the technician
  • The appliance brand and approximate model year — e.g., “LG French-door refrigerator, about 2020”
  • The model and serial number if you have them — usually on a sticker inside the door, on the back, or under the toe-kick
  • A description of the symptom — “ice maker stopped making cubes,” “F11 error code,” “drum makes loud thump on spin”
  • Any error code shown on the display
  • A phone number for the arrival-window text — this is how we confirm and update you

If you don’t have all of this, no problem — we can still book you and pull the rest from photos you send by reply email after booking.

Contact Us – FAQs

What’s the fastest way to book an appliance repair?

The fastest way to book Family Touch Repairs is the Instant Booking Request Form on our website — most requests are confirmed within the same business hour during operating hours. You can also call (914) 552-9700 directly to speak with a dispatcher.

What is your phone number and address?

Family Touch Repairs & Diagnostics is reachable at (914) 552-9700 and we’re based in White Plains, NY 10601. We dispatch technicians to homes across Westchester County, NY, Fairfield County, CT, and Rockland County, NY.

What are your hours of operation?

We accept appointment requests 24/7 through our online instant booking form. Phone support and dispatch run weekdays. Same-day arrival windows are available for most requests confirmed before 11 a.m.

What information do I need to book an appointment?

To book a service call we’ll ask for: your full address (so we can confirm we cover your town), the appliance brand and approximate model year, a brief description of the symptom or error code, and a phone number for the arrival-window confirmation text.

How does pricing work?

Every quote is given in person at your home — never over the phone. A factory-trained technician arrives, opens the appliance, diagnoses the failure, and writes a flat quote you can review on the spot. You decide whether to move forward, and the price you see is the price you pay.

Can I email a photo of my appliance or error code?

Yes. After you submit the booking form we’ll send a confirmation email you can reply to with photos of the appliance, model/serial plate, and any error code displayed. Photos help our technicians arrive with the right diagnostic gear and parts on hand.

Do you provide written estimates?

Every quote is given in person at your home — never over the phone. A factory-trained technician arrives, opens the appliance, diagnoses the failure, and writes a flat quote you can review on the spot. You decide whether to move forward, and the price you see is the price you pay.

Do you service rentals, condos, and co-op units?

Yes. We work with homeowners, tenants, building managers, and property-management companies across Westchester, Fairfield, and Rockland counties. We can bill the responsible party directly and provide standard W-9 / COI documentation as needed.