Appliance Service Plans in Fairfield County, CT, Westchester County, NY & NYC | 3-Year Labor Warranty | Family Touch Repairs
Residential plan + customizable commercial plans

Appliance Service Plans for Homes, Offices, Break Rooms, and Multi-Unit Properties

Family Touch Repairs & Diagnostics offers one standard residential service plan and custom commercial service plans across Fairfield County, CT, Westchester County, NY, and NYC. The residential plan is built for homeowners who want predictable care, easier scheduling, and fewer surprise repair bills. The commercial side is built around the appliance count, access window, service-call volume, and the way the space actually uses its equipment.

For residential customers, the current plan is $65 per month and includes 1 free service call per month valued at $125.99 each, 15% off all repairs, 1 free minor repair per year up to $150 in labor value, free annual dryer vent cleaning valued at $299.95, free refrigerator coil cleaning valued at $250, free refrigerator water filter change valued at about $185, an annual maintenance visit, priority scheduling, and direct call/text support. The residential example currently used is straightforward: a $600 repair and a $900 repair in the same year produce roughly $475 in repair savings before the included maintenance services are added, which pushes the total yearly value beyond the plan cost.

For commercial customers, there is no flat promise that pretends every office kitchen or break room runs the same. The two recent commercial structures we built were a $299 basic plan and a $499 premium plan. Both included quarterly maintenance and filters; the basic plan included 3 service calls per month, business-hours priority, and 15% off labor, while the premium plan increased service calls, expanded scheduling to 6:00am–9:00pm, and raised the labor discount to 30%.

Every repair completed under these service plans is backed by a 1-year parts warranty and a 3-year labor warranty. In homes, that means steadier appliance performance and fewer repeat disruptions. In commercial spaces, it means less uncertainty once the repair is finished and a cleaner path back to normal operation.

Direct answer: Yes, Family Touch Repairs offers appliance service plans in Fairfield County, Westchester County, and NYC. Residential coverage is a standard $65/month plan. Commercial plans are customized around the appliance mix, traffic level, and service expectations of the property.

Do you offer service plans for both homes and commercial properties?

Yes. The residential plan is fixed at $65/month and is meant to be simple to understand. Commercial plans are built around the property because a home refrigerator and dryer setup is not the same service environment as an office break room with multiple refrigerators and tighter service windows.

What does the residential service plan include?

One free service call per month, 15% off all repairs, one free minor repair per year, annual dryer vent cleaning, refrigerator coil cleaning, refrigerator water filter change, annual maintenance, priority scheduling, and direct call/text support.

How do the commercial service plans work?

Commercial plans are customized after we look at the appliance count, how the space is used, access restrictions, service-call rhythm, and whether the property needs standard-hours priority or a broader response window. The recent commercial examples show the range clearly: $299 basic and $499 premium.

What warranty applies to repairs under the plans?

Repairs completed under these plans carry a 1-year parts warranty and a 3-year labor warranty. That matters because ongoing maintenance only helps when the repair work itself is backed up properly.

What people usually want to know first

Appliances covered Refrigerators, washers, dryers, dishwashers, ranges, ovens, microwaves, and mixed kitchen/laundry setups depending on the plan.
Residential plan Standard plan at $65/month with one free service call per month and a maintenance bundle built around the appliances people use most heavily.
Commercial plan style Quarterly maintenance, filter inclusion where applicable, labor discounts, service-call allowances, and scheduling built around the property.
Warranties 1-year parts warranty and 3-year labor warranty on completed repairs.
In-home and in-property care Attention to floors, cabinetry, trim, stacked laundry closets, and built-in surroundings.
Booking Use the online request form to schedule service or ask about a custom commercial plan.

Helpful links

Family Touch Repairs home Brand repair pages Book service or request a custom plan

Two plan paths: one standard residential option, one customizable commercial framework

Residential standard plan

Home Appliance Protection Plan

$65/month
Simple monthly structure for homeowners in Fairfield County, Westchester County, and NYC
  • 1 free service call per month, valued at $125.99 each
  • 15% off all repairs
  • 1 free minor repair per year up to $150 in labor value
  • Free dryer vent cleaning, valued at $299.95
  • Free refrigerator coil cleaning, valued at $250
  • Free refrigerator water filter change, valued at about $185
  • Annual maintenance visit
  • Priority scheduling and direct call/text support
Residential example: Two repairs in one year — a $600 repair and a $900 repair — produce about $475 in repair savings. Once the included dryer cleaning, coil cleaning, and filter-change value are added, the yearly value climbs well above the plan cost.
Commercial plans are customized

Basic and Premium commercial frameworks

Custom pricing
Built around the appliance count, access hours, traffic pattern, and operating routine of the property
Commercial plan features recently used Basic Premium
Monthly structure $299 $499
Maintenance Quarterly Quarterly
Service calls 3/month 5/month
Priority window 8:00am–4:30pm 6:00am–9:00pm
Labor discount 15% 30%
Minor repairs under $150 labor No Included
Employee benefit 20% off service call 50% off service call + priority
Commercial example: A business that sees a $900 repair and a $4,000 repair in the same year is exactly the kind of customer that benefits from scheduled maintenance, included service capacity, and labor savings. We can customize a commercial plan around that pattern.

What successful ongoing service actually looks like

A service plan only matters if the appliances perform like they are supposed to afterward. Good refrigerator care shows up as steadier food temperatures, cleaner condenser performance, and fewer warning signs after a big grocery run. Good laundry care means the washer finishes drain and spin cleanly, and the dryer gets back to realistic dry times instead of eating another cycle.

In kitchens, the difference is usually subtle but important. Dishwashers stop leaving behind wet dishes or residue on glassware. Ranges heat more predictably. Ovens stop drifting far enough off setpoint to affect results. Microwaves stop acting normal on the outside while underheating in actual use.

Commercially, successful ongoing service is even more practical: the break-room refrigerator holds temperature, ice production recovers normally, staff is not leaving notes about spoiled food, and the office or shared kitchen does not keep losing time to repeat service calls for the same drifting problem.

What to have ready before you book

  • Model number
  • Serial number if available
  • Any visible error code
  • A short description of the symptom in plain language
  • Whether the issue is constant or intermittent
  • Whether the appliance is built-in, in a tight closet, or behind stacked laundry doors
  • For dryers, whether the vent run is short and direct or long with several turns
  • For commercial spaces, the appliance count and when the space is easiest to access

That usually saves time on the visit and makes it easier to shape the right plan.

Where these plans matter most in day-to-day use

Refrigerators

What people notice first: milk gets less cold than it should, ice cream softens before the unit ever looks broken, or moisture starts gathering under drawers after a heavy grocery day.

What gets checked: airflow, condenser condition, gasket seal, fan operation, evaporator behavior, drain pattern, ice production, control response, and whether the unit is cooling evenly or just running longer to hide a developing problem.

Common families we see French-door refrigerators, built-in premium units, side-by-side refrigerators, top-freezer refrigerators, bottom-freezer refrigerators, and undercounter office or break-room refrigerators.

Washers and dryers

What people notice first: wet loads at the end of the cycle, a washer that sounds off-balance on spin, a dryer that still heats but leaves towels damp, or a laundry room that suddenly takes all afternoon.

What gets checked: drain performance, suspension and balance, inlet behavior, pump response, vent restriction, heat production, airflow, moisture sensing, igniter or element operation, and whether the machine is truly finishing the cycle the way the user expects.

Common families we see Front-load washers, top-load washers, stacked laundry units, laundry centers, gas dryers, electric dryers, and closet-installed laundry pairs.

Dishwashers

What people notice first: cloudy glassware, a gritty film, water left at the bottom, or clean-looking dishes that still need a second pass because the machine did not really finish the job.

What gets checked: wash pressure, circulation, drain path, heating behavior, detergent dissolution, spray-arm function, float response, and door sealing. Ongoing service helps catch the slower performance drop before it turns into a hard failure.

Ranges, ovens, and microwaves

What people notice first: slower preheat, uneven baking, burners that hesitate before ignition, a microwave that runs but does not heat consistently, or controls that reset mid-use.

What gets checked: ignition response, bake and broil heat, temperature accuracy, venting behavior, control stability, sensor response, and in microwaves, door-switch logic and heating performance.

Why these plans fit Fairfield County, Westchester County, and NYC differently

Appliance use is not the same across the region. In Fairfield County, larger kitchens, more entertaining, and family laundry volume put steady pressure on refrigeration and laundry equipment. In Westchester, older home layouts and finished lower levels can turn a straightforward laundry or vent issue into a tighter-access service call. In NYC, built-ins, stacked laundry closets, elevator buildings, narrower work areas, and carefully finished cabinetry make careful workmanship a practical need, not a slogan.

That is one reason the residential plan stays standard while the commercial plans stay customizable. Homes usually need a clear monthly structure. Commercial spaces need the plan to match the property. An office with one break-room refrigerator does not need the same service structure as a larger workplace with multiple refrigerators, microwave stations, and heavier all-day use.

Fairfield County, CT Larger family kitchens, second refrigerators, longer dryer vent runs, and busy evening appliance use.
Westchester County, NY Older layouts, basement laundry rooms, remodel-era built-ins, and mixed appliance ages often change plan priorities.
NYC Condo access, stacked units, panel-ready kitchens, and tight clearances call for careful handling around floors, trim, and cabinetry.

Why people choose Family Touch Repairs for ongoing appliance care

Because a service plan is only worth paying for if the company behind it understands how appliances actually fail in lived-in homes and high-use properties. Refrigerators usually drift before they fail outright. Dryers often keep heating while the venting problem quietly stretches every load. Dishwashers can finish a cycle and still leave work behind. Office refrigerators get overlooked until someone notices spoiled food or inconsistent temperatures.

Family Touch Repairs & Diagnostics also works carefully in the spaces where these appliances live. That means attention to floors, cabinets, built-in trim, stacked laundry access, and the difference between a machine that powers on and one that is actually doing its job correctly. Repairs under these plans still carry a 1-year parts warranty and a 3-year labor warranty because ongoing service and repair quality have to work together.

Schedule service or ask us to build a commercial service plan around your property

If you want the standard residential plan, use the booking form and mention the Home Appliance Protection Plan. If you want a commercial plan, send the appliance count, property type, and whether you need standard-hours coverage or a wider response window. Every completed repair performed under the plan includes a 1-year parts warranty and a 3-year labor warranty.

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Appliance service plan FAQ

These are the questions people usually ask before deciding whether a monthly plan makes sense for their home or property.

Do you offer one appliance service plan for homes and a different approach for commercial properties?

Yes. The residential plan is a standard $65/month Home Appliance Protection Plan. Commercial service plans are customized because the right structure depends on the appliance count, service-call volume, access needs, and how the property actually uses the equipment.

What is included in the residential service plan?

The residential plan includes 1 free service call per month valued at $125.99 each, 15% off all repairs, 1 free minor repair per year up to $150 in labor value, free dryer vent cleaning valued at $299.95, free refrigerator coil cleaning valued at $250, free refrigerator water filter change valued at about $185, an annual maintenance visit, priority scheduling, and direct call/text support.

How do the commercial service plans get priced?

Commercial plans are priced after we look at the appliance mix, how many service calls the property is likely to need, what kind of scheduling window makes sense, and whether the site needs a basic or premium level of ongoing support. Recent examples included a $299 basic structure and a $499 premium structure, but commercial plans can be customized beyond those examples.

What warranty applies when a repair is done under one of these plans?

Repairs completed under these plans include a 1-year parts warranty and a 3-year labor warranty. Those warranty terms apply to the completed repair work, not just the ongoing service visit.

Does the residential plan still make sense if I only need repairs once or twice a year?

It often does, especially if you would use the included dryer vent cleaning, refrigerator coil cleaning, and water filter change anyway. The current residential example uses a $600 repair and a $900 repair in the same year, and the repair savings plus the included services push the annual value above the annual plan cost.

Can you build a commercial plan for an office, break room, or multi-unit property with multiple refrigerators or shared appliances?

Yes. That is exactly where a custom commercial plan makes the most sense. We can shape the plan around the number of appliances, the service-call rhythm, access rules, and whether the property needs business-hours coverage or a broader response window.

What should I send when I ask for a custom commercial service plan?

Send the appliance list, model numbers if available, the property type, the city, any recurring issues you already know about, and the access window. If the site has tight built-ins, stacked laundry, long dryer vents, or finish-sensitive cabinetry, include that too.

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