Dryers that won't heat, won't tumble, won't start, or take three cycles to dry — fixed on the first visit on most calls. Plus thorough lint-line and vent inspection on every job.
Quick Answer
We service gas and electric dryers, vented and condenser/heat-pump units across every major brand. Same-day service is available across Westchester, Fairfield, Rockland and NYC, every quote is given in person at your home, and every job includes a free vent-line inspection to prevent lint fires.
Common Failures We Repair
Dryer doesn't heat
Electric: blown thermal fuse, failed heating element, or bad cycling thermostat. Gas: failed igniter, bad gas valve coils, or thermal fuse. We test continuity and replace whichever component has opened up.
Dryer takes 2+ cycles to dry a load
Almost always a partly clogged vent line — the #1 lint-fire risk. We check airflow at the cabinet exit and at the vent-hood outside, and clean the line if airflow is below spec.
Dryer drum doesn't tumble
Broken drive belt (most common), seized idler pulley, or failed motor. Drive-belt replacement is a 45-minute fix on most models.
Squeaking or grinding noise
Worn drum-roller wheels, idler pulley, or rear drum bearing. We replace rollers in pairs and the idler at the same time.
Dryer shuts off after 5 minutes
High-limit thermostat tripping due to lint clog, or failed thermistor. We clear the airflow path, replace the thermostat or thermistor, and verify temperature on a full cycle.
Door switch / start button doesn't respond
Failed door switch (door safety circuit), broken push-to-start switch, or wiring break. We bench-test and replace the failed component.
Pricing & Quotes
All quotes are given in person, at your home.
We don’t guess pricing over the phone. A factory-trained technician arrives, opens the unit, and writes a written quote in your home before any repair begins. You decide whether to move forward — no pressure, no surprises.
Brands We Specialize In
Factory-trained technicians, OEM parts on the truck. See all brands we service →
Where We Service
We dispatch from depots in Westchester, Fairfield and NYC and cover all of Rockland County. Pick your county for local response times and pricing.
Frequently Asked Questions
My dryer takes forever to dry. What's wrong?
Almost always a partially clogged vent line. Lint builds up in the duct between the dryer and the wall vent, restricting airflow. We clean the full line and you'll see drying times drop in half. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
Is it dangerous to keep using a dryer with a clogged vent?
Yes. Restricted vents are the leading cause of dryer fires. If you smell hot lint or the cabinet is hot to the touch, stop using it and call us — vent cleaning is a 30-minute service. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
Do you fix gas dryers?
Yes. Our technicians are gas-fitter certified and we stock OEM gas-valve coils and igniters. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
Heat pump / condenser dryer repair?
Yes — we service Bosch, Miele, LG and Samsung condenser and heat-pump dryers. These have unique evaporator and compressor components and our techs are factory-trained on them. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
Should I clean my dryer vent every year?
Yes — annually at minimum, more often for households with pets or large laundry volume. We can roll a vent cleaning into a repair visit. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
Real photos from our service calls
Every image below is from an actual Family Touch Repairs visit — no stock photos.
