Drain pump failures, bearing noise, agitator problems, lid-switch faults, control-board errors and leaks — fixed on the first visit on most calls.
Quick Answer
We service front-load, top-load, stackable and combo washer / dryer units across every major brand. Same-day service is available when you book before 11 AM, every quote is given in person at your home, and every repair carries a 1-year parts / 3-year labor warranty.
Common Failures We Repair
Washer won't drain
Usually a clogged drain pump, sock or coin in the pump impeller, or a kinked drain hose. We pull the pump, clear the impeller, and inspect the hose. If the pump motor itself has burned out we replace it with OEM.
Washer won't spin or agitate
Lid-switch failure (top-load), bad door-lock assembly (front-load), broken drive belt, or worn motor coupling. We bench-test each in series — usually fixed on the first visit.
Loud bearing noise on spin
Worn drum bearings or a failed shock absorber. Bearing replacement is more involved (drum out) — we'll quote it in writing and only do it if the cabinet and tub are still sound.
Front-load washer leaks from the door
Worn door-boot gasket — the rubber that seals the door to the drum. Foreign objects (bra wires, coins) usually punched a tiny hole. We replace the boot in OEM rubber and re-seal.
Washer is unbalanced or 'walks' across the floor
Worn shock absorbers, broken suspension rod, or unlevel feet. We replace shocks and rods in pairs and re-level the unit.
Front-load washer smells musty
Biofilm in the door boot fold and detergent dispenser. We deep-clean the boot and dispenser, replace if it's gone, and recommend a monthly tub-clean cycle.
Pricing & Quotes
All quotes are given in person, at your home.
We don’t guess pricing over the phone. A factory-trained technician arrives, opens the unit, and writes a written quote in your home before any repair begins. You decide whether to move forward — no pressure, no surprises.
Brands We Specialize In
Factory-trained technicians, OEM parts on the truck. See all brands we service →
Where We Service
We dispatch from depots in Westchester, Fairfield and NYC and cover all of Rockland County. Pick your county for local response times and pricing.
Frequently Asked Questions
Is it worth repairing a 5+ year old washer?
If the cabinet and motor are sound, repair almost always wins on cost-per-year. New washers are expensive to replace and our tech will give you an honest in-home repair-vs-replace recommendation. Our technician will give you an honest in-home repair-vs-replace recommendation after diagnostic, with a written flat quote before any work begins.
Do you fix front-load LG and Samsung washers?
Yes — these are two of the brands we work on most. Inverter direct-drive motors, OE error codes, door boots, drain pumps — all stocked on the truck. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
My washer is leaking water under the cabinet — is it dangerous?
Most leaks are from the drain pump, hoses, or door boot. Shut the water-supply valves at the wall and call us — we'll diagnose and quote in your home, never over the phone.
Do you do stackable washer / dryer combos?
Yes. We service LG, Samsung, Whirlpool, Bosch, GE and other stackables and combo all-in-one units. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
How long do most washer repairs take?
60 to 90 minutes for the typical drain-pump or lid-switch fix. Bearings and motor swaps run 2–3 hours. Every quote is given in person at your home after our technician has diagnosed the actual failure — never over the phone. The price you see in writing is the price you pay.
Real photos from our service calls
Every image below is from an actual Family Touch Repairs visit — no stock photos.
