4.9★Google rating
82+verified reviews
93cities served
5+ yrsin business
Our story
Family Touch Repairs & Diagnostics was founded in 2020 as a family-owned alternative to the national repair chains — long waits, mystery fees, parts that never arrived. We built the company on a simple promise: show up the same day, fix it right the first time, and treat people like family.
Years later we still answer the phone ourselves, still carry common parts on every truck, and still back our work with the longest labor warranty in the region.
What makes us different
Same-day service
Call before 11 AM and we’ll be at your door the same day in most of our service area. No 4-hour windows — we give you a real ETA.
Factory training
Our technicians are factory-trained on LG, Samsung, Sub-Zero, Bosch, Wolf, Viking, Thermador, KitchenAid, Miele and more. We don’t guess.
Real warranty
1 year on parts. 3 years on labor — the longest in Westchester, Fairfield and Rockland Counties. If we touch it, we stand behind it.
How does pricing work?
Every quote is given in person at your home — never over the phone. A factory-trained technician arrives, opens the appliance, diagnoses the failure, and writes a flat quote you can review on the spot. You decide whether to move forward, and the price you see is the price you pay.
Licensed & insured
Fully licensed, fully insured, and background-checked. You see ID at the door.
OEM parts
We use original-equipment parts whenever possible — not the cheapest knock-offs. It’s why our repairs last.
Where we work
We’re a regional repair company — close enough to be there fast, big enough to handle every brand. Our service area covers 93 cities across three counties:
- Westchester County, NY — 41 cities including Yonkers, White Plains, New Rochelle, Mount Vernon, Mamaroneck, Bronxville, Scarsdale, Rye, Larchmont and Tarrytown.
- Fairfield County, CT — 24 cities including Stamford, Bridgeport, Norwalk, Danbury, Greenwich, Westport, Fairfield, Trumbull and Shelton.
- Rockland County, NY — 28 cities including Nyack, New City, Nanuet, Suffern, Pearl River, Spring Valley, Stony Point and Haverstraw.
What we fix
We service every major household appliance:
- Refrigerators (full-size, counter-depth, French-door, side-by-side, built-in, wine coolers)
- Freezers (chest, upright, drawer)
- Ranges, ovens, and cooktops (gas, electric, induction)
- Dishwashers
- Washing machines (top-load, front-load, all-in-one)
- Dryers (electric, gas, vented, ventless)
- Microwaves (over-the-range, built-in)
- Ice makers (built-in, standalone)
If it plugs in or runs on gas in your kitchen or laundry room, we can fix it.
Brands we know inside out
We’ve serviced thousands of appliances across these and other brands: LG, Samsung, Sub-Zero, Bosch, Whirlpool, GE, Maytag, Frigidaire, Wolf, Viking, Thermador, KitchenAid, Miele and Dacor.
Our warranty in detail
Every repair we complete carries a written 1-year parts warranty and a 3-year labor warranty — one of the longest coverage windows in the Westchester / Fairfield / Rockland appliance-repair market. The warranty is tied to the work order, not to a specific technician, so any of our team can return for warranty service.
1-year parts warranty
If a replacement part we installed fails within 12 months, we replace it at no parts cost. Coverage applies to OEM and authorized aftermarket parts we sourced.
3-year labor warranty
If the same component or repair issue returns within 36 months, we return at no labor charge. Most local shops cap labor at 30–90 days — we go to 3 years.
What’s not covered
Customer-supplied parts, damage from misuse or power events, repairs we recommended against, and unrelated issues on the same appliance after the original repair.
How to claim
Call (914) 552-9700 or email admin@familytouchrepairs.com with your invoice number. Warranty visits are scheduled at the same priority as paid same-day calls.
Technician training & specializations
Our technicians are factory-trained on the major residential brands we service. We invest in ongoing manufacturer training, diagnostic-tool subscriptions, and OEM service-bulletin access so we stay current on new platforms, refrigerant changes, and Wi-Fi / smart-control updates.
Sealed-system & refrigeration
EPA Section 608 universal certification for refrigerant handling. Daily work on built-in column refrigeration (Sub-Zero, Miele, Wolf, Thermador, Dacor Modernist).
Pro-style cooking
Specialized training on dual-fuel and gas pro-style ranges (Wolf, Viking, Thermador, Dacor, Miele) including spark modules, igniter switches, gas-valve servicing, and convection systems.
Smart-appliance diagnostics
Wi-Fi and app-connected appliance diagnostics for LG ThinQ, Samsung SmartThings, GE SmartHQ, Whirlpool Smart, Miele@Home, and Dacor iQ platforms.
Premium laundry
Front-load drum bearing, shock absorber, and direct-drive motor work on LG, Samsung, Whirlpool / Maytag, Bosch Axxis, Miele W1, and Asko platforms.
Family Touch Repairs vs. national chains
Most homeowners choose between three options when an appliance breaks: a national chain, an independent local shop, or Family Touch Repairs. Here’s the practical difference:
| What you care about |
National chain |
Typical local shop |
Family Touch Repairs |
| Same-day availability |
Often 3–7 day wait |
Sometimes |
Most weekday calls before 11 a.m. |
| Labor warranty |
30–90 days |
90 days – 1 year |
3 years |
| Parts warranty |
30–90 days |
1 year |
1 year |
| Diagnostic transparency |
Online flat fee, vague quote |
Phone quote |
Written quote on-site, before any work |
| Technician continuity |
Different tech every visit |
1–2 technicians |
Small team, repeat technicians on warranty visits |
| Premium built-in expertise |
Often subcontracted |
Sometimes |
Daily work on Sub-Zero, Wolf, Miele, Viking, Thermador, Dacor |
| Trip / travel fee |
Common |
Sometimes |
None within Westchester / Fairfield / Rockland |
| Phone answered by |
Call center / IVR |
Voicemail |
Direct dispatcher, 7 days a week |
Response time, by the numbers
What you can actually expect when you book a service call with Family Touch Repairs & Diagnostics:
<1 hrBooking confirmation
2–4 hrsTypical arrival window
Same dayMost weekday requests before 11 a.m.
1–5 daysOEM part order & second visit
75%+First-visit repair rate
7 daysA week we accept booking requests
Payment methods & invoicing
We accept the payment methods most homeowners and property managers expect. Payment is collected after the repair is completed and tested in your home.
- Cash
- Visa
- MasterCard
- American Express
- Discover
- Zelle
- Venmo
- ACH (property managers)
- Net-30 invoicing (approved property accounts)
For property-management companies, building owners, and condo / co-op boards we can provide a W-9 and a Certificate of Insurance (COI) on request, and bill the responsible party directly. Email admin@familytouchrepairs.com with your accounts-payable contact to set up an account.
What to expect on a service call
Our service visits follow the same six-step flow on every job:
- Booking confirmation. You’ll receive a same-business-hour confirmation with the arrival window and the name of the assigned technician.
- Arrival ETA text. The technician sends a 30-minute heads-up before arrival. If anything changes, you hear from us proactively.
- Diagnostic. The technician confirms the symptom, runs the appropriate diagnostic (manufacturer service mode, error-code retrieval, electrical test), and identifies the failed component.
- In-home written quotes. Every quote is given in person at your home before any work begins.
- Repair & test. If the part is on the truck and you approve, the repair is completed on the same visit. The appliance is fully tested before we pack up.
- Invoice & warranty. You receive a written invoice listing the work performed, parts replaced, and the 1-year parts / 3-year labor warranty terms.
Our service standards
The standards we hold our team to on every job:
- Background-checked technicians. Every technician sent to a customer’s home has passed a background check. ID is shown at the door on request.
- Insured for in-home work. We carry general liability insurance and can provide a COI for any property manager or building requirement on request.
- Floor protection & cleanup. Mats, drop-cloths, and shoe covers are standard. We leave the work area cleaner than we found it.
- OEM-first parts policy. We use original-equipment parts whenever they’re available. We disclose if an authorized aftermarket part is being used and why.
- Honest deferral. If a repair is not economically worth doing — older appliance, repair cost approaching 50% of replacement — we tell you in plain language so you can decide.
- In-home written quotes. Every quote is given in person at your home before any work begins.
Languages we serve
Our team handles service calls and customer communication in English and Spanish. For other languages, we work with your preferred translation app or a family member on speaker — tell us at booking and we’ll plan accordingly.
About Family Touch Repairs – FAQs
How long has Family Touch Repairs & Diagnostics been in business?
Family Touch Repairs & Diagnostics is a family-owned appliance repair company serving Westchester County (NY), Fairfield County (CT), and Rockland County (NY). We dispatch same-day, factory-trained technicians for residential refrigerators, washers, dryers, dishwashers, ranges, ovens, cooktops, and built-in refrigeration across more than 90 towns and 14 major brands.
What appliance brands do you service?
We service the full range of major residential appliance brands: LG, Samsung, Whirlpool, GE, Maytag, Frigidaire, Kenmore, KitchenAid, Bosch, Electrolux, Sub-Zero, Wolf, Viking, Thermador, Miele, and Dacor. We carry diagnostic tools, service manuals, and OEM parts sources for both mainstream and premium-built-in lines.
Are you licensed and insured?
Yes. Family Touch Repairs & Diagnostics is a fully insured residential appliance repair company. We carry general liability insurance for in-home work and our technicians are background-checked before they’re sent to a customer’s home.
What warranty do you offer on repairs?
Every repair we complete is backed by a 1-year parts warranty and a 3-year labor warranty — among the longest coverage terms in the Westchester, Fairfield, and Rockland appliance-repair market. If the same component fails again within the warranty window, we return at no labor charge.
How quickly can a technician arrive?
Same-day service is available for the majority of requests booked before 11 a.m. on weekdays. We dispatch technicians from a base in White Plains, NY and cover Westchester, Fairfield, and Rockland counties daily. Our typical arrival window for confirmed appointments is 2–4 hours.
How do you charge for service calls?
Every quote is given in person at your home — never over the phone. A factory-trained technician arrives, opens the appliance, diagnoses the failure, and writes a flat quote you can review on the spot. You decide whether to move forward, and the price you see is the price you pay.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and digital payments including Zelle and Venmo. Payment is collected after the repair is completed and tested in your home.
Do you offer service plans or maintenance agreements?
Yes. Our annual service plans include preventive maintenance tune-ups, priority same-day dispatch and reduced labor rates for plan members — designed to lower lifetime repair costs and extend appliance life. Plans are available for single-appliance and whole-home coverage.
